Air Export Coordinator - Freight Forwarding

  • Job Reference: 431555197-2
  • Date Posted: 26 November 2021
  • Employer: Corrigan Bentley Recruitment ltd
  • Location: South East
  • Salary: £25,000 to £35,000
  • Sector: Administration and Support, Air Transport, Airport Operations, Business Development & Account Management, Couriers, Delivery & Postal, Coxswains, Ships Masters & Deck Officers, Crane, Hoist & Lift Operators, Customer Service, Defence & Emergency Services, Executive & Management, Finance, Analysis & Reporting, Fleet Management, Forklift & Plant Drivers, Freight, Furniture & Cargo Services, Government & Public Sector, Import, Export & Customs, Safety & Compliance
  • Job Type: Permanent

Job Description

Job Purpose

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

Responsibilities

  • Deliver best in class customer service at all times
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Air Export Files and reporting
  • Use the Global Air Export Workflow monitor and KPI bundle on daily basis to manage daily tasks
  • Ensure documents are sent timely
  • Ensure accurate and timely client and vendors billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Contribute to maintain good relationships with suppliers (Airlines)
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures are in place and updated in the DLSOPs
  • Meet KPI standards in accordance with the company's procedures
  • Escalation of problems to Management when necessary
  • Research and resolve any issues regarding billing or shipping discrepancies