Logistics & Service Coordinator

Are you ready to take your logistics career to the next level? Look no further! At InXpress, we're seeking a Logistics Coordinator who combines foundational knowledge with practical experience. As a pivotal player in our team, you'll ensure the seamless flow of goods and services, optimising deliveries for our customers.

Benefits:• Hybrid 3 days out of 5 (Once trained)• Customer Service Bonus• Monday - Friday

Responsibilities Include:• Providing first class logistics service to our customers across Aberdeen, Dundee and Fife. • Management and handling of all support calls and emails, including full investigation, replication.• Identification of user training issues. • Training on the use of our internal and external software solutions. • Considering and planning the most effective route for freight. • Organising the transportation of freight between intermediate destinations. • Tracking the movement of freight using our bespoke software. • Reporting back to clients, keeping them up to date with the progress of goods. • Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods. • Taking appropriate measures for the movement of delicate goods and advising customers accordingly. • Checking countries' legal requirements to make sure all the appropriate documentation (e.g insurance and customs forms) are valid and compliant. • Staying up to date with relevant political activities and legislation that might impact the transportation of freight. • Organising payments or processes transactions on behalf of the client, such as freight charges.

Essential Skills/Experience:• A flair for problem solving and troubleshooting. • Ability to multi-task and prioritise jobs in a constantly changing environment. • Attention to detail. • Friendly, enthusiastic and a good team player. • Excellent interpersonal and communication skills. • Ability to remain calm when faced with difficult situations. • Self-motivated and willing to take the initiative. • Organised, capable and highly efficient to ensure prompt response times. • Previous experience of Microsoft Office 365 with high proficiency.

Desirable Skills/Experience:• Knowledge of the shipping / logistics industry. • Previous experience of helpdesk support or sales in a customer facing environment will also be considered