Our client, a large automotive manufacturing company in Hoddesdon, are looking to recruit a Warranty Engineer into their team. The main purpose of this role will be record warranty issues and complaints, provide detailed analysis and reports on claims and failures. You will also provide co-ordination and support for field trials and liaise with customers on issues and complaints.
Deal with customer reported issues
Co-ordinate corrective action activities
Maintain and monitor a database of warranty information
Liaise with all departments to co-ordinate the quarantine/re-direction/re-work of non-conforming stock held
Provide 8D reports to customers
Maintain a positive working relationship with all customers, responding to any general quality/technical enquiries promptly and effectively
Assist the returns department with the assessment of returns.
Visit Customers to solve quality issues
Drive quality improvements to reduce the cost of poor quality
Problem solve on production processes
Previous experience in a similar role
Experience with an automotive manufacturer
Experience working with structured problem-solving skills such as 8D and Practical Problem Solving
Excellent communication skills across all levels of the business
Competitive salary depending on experience
24.5 days holiday plus bank holidays
Employer pension contribution
Life assurance cover
Cash back on health plans
Employee Assistance Program available
If you are a Warranty Engineer in Hoddesdon or the surrounding areas and are interested in applying for this role but want to know more about the company and culture, why not give Mark a call at Prime Appointments.